Mandeep Singh Ghotra
About Mandeep Singh Ghotra
Mandeep Singh Ghotra serves as the Vice President of Salesforce Sales Cloud CoE at City National Bank, where he has worked since 2022. He has extensive experience in business systems analysis, having held various roles at several financial institutions across North America.
Work at City National Bank
Mandeep Singh Ghotra currently serves as Vice President of Salesforce Sales Cloud Center of Excellence at City National Bank, a position he has held since 2022. Prior to this role, he worked as a Business System Consultant at the same bank from 2021 to 2022 for a duration of 10 months. His responsibilities include developing IT system strategies and action plans, ensuring effective management of project dependencies and risks, and producing essential project documentation.
Previous Experience in Banking and IT
Before joining City National Bank, Mandeep Ghotra held various positions in the banking and IT sectors. He worked at TD in multiple roles, including Senior Business System Analyst from 2016 to 2018, and Senior Business System Analyst from 2018 to 2019. He also served as a Business System Analyst at RBC Royal Bank for five years, from 2008 to 2013. His experience includes developing and executing test plans, managing communications with stakeholders, and ensuring compliance with business analysis methodologies.
Education and Expertise
Mandeep Singh Ghotra earned a Master of Business Administration (MBA) in Business Administration, Management, and Operations from the University of Bridgeport, completing his studies from 2005 to 2007. He is also a Certified Disciplined Agilist, having studied Agile Methodology at the Disciplined Agile Consortium. His educational background supports his expertise in project management, business analysis, and IT system strategies.
Project Management Skills
Mandeep Ghotra possesses strong project management skills, demonstrated through his ability to identify project dependencies and risks, and develop mitigation plans. He has produced various project documents, including Business Requirement Documents and System Requirement Documents. His experience includes analyzing project documents for variances and issues, ensuring compliance with organizational and regulatory standards, and applying recognized project management processes.
Technical and Analytical Proficiencies
Mandeep Singh Ghotra has a solid foundation in technical and analytical skills. He has developed IT system strategies that resulted in effective architectures delivered on time and within budget. His creative problem-solving skills are complemented by strong research abilities and attention to detail, which he applies to ensure user-defined requirements are met throughout project lifecycles.