Mario Diaz
About Mario Diaz
Mario Diaz is a Fraud and Servicing Specialist at City National Bank in Raleigh, North Carolina, where he has worked since 2019. With over eight years of experience in customer service and fraud prevention across various roles, he effectively protects company revenue and identifies potential risks for clients.
Work at City National Bank
Mario Diaz has served as a Fraud and Servicing Specialist at City National Bank since 2019. In this role, he focuses on protecting company revenue by analyzing reports to prevent losses. He identifies credit and debit card behaviors that may pose future risks to high-profile clients. His responsibilities include using various tools to detect and prevent fraudulent orders from processing. Diaz is recognized as one of the top representatives at City National Bank, demonstrating strong teamwork and consistently meeting quota goals.
Previous Experience in Fraud Prevention
Before joining City National Bank, Mario Diaz worked as a Fraud Specialist at Nordstrom from 2017 to 2019. He also held the position of Financial Credit Specialist at Nordstrom during the same period. His earlier experience includes working as a Bank & Insurance Sales Agent at State Farm from 2015 to 2017. These roles contributed to his expertise in fraud prevention and customer service, allowing him to develop effective communication skills while handling inbound and outbound calls.
Customer Service Background
Mario Diaz has over eight years of experience in providing customer service in various environments. He began his career as a Customer Service Representative at Josefs Pharmacy from 2014 to 2016. Additionally, he worked as a Shift Lead at Greek Fiesta from 2013 to 2014. His extensive background in customer service has equipped him with the skills necessary to effectively address client needs and concerns.
Education and Training
Mario Diaz studied at Leesville Road High School, where he completed his education and earned a High School Diploma from 2010 to 2013. He pursued further studies in Business Administration and Management, General. This educational background has provided him with foundational knowledge applicable to his roles in banking and customer service.