Martin Lopez
About Martin Lopez
Martin Lopez is a Technical Support Analyst II at City National Bank in Los Angeles, California, where he has worked since 2018. He specializes in troubleshooting technical support issues related to SCCM, Active Directory, remote desktop, and VPN.
Work at City National Bank
Martin Lopez has been employed at City National Bank as a Technical Support Analyst II since 2018. In this role, he addresses technical support issues related to System Center Configuration Manager (SCCM), Active Directory, remote desktop, and VPN. His responsibilities include troubleshooting Microsoft Windows and email issues, ensuring efficient resolution of technical problems for the bank's operations in Los Angeles, California.
Previous Experience at Securitas Inc
Prior to his current position, Martin Lopez worked at Securitas Inc as a Technical Analyst from 1999 to 2013. During his 14 years at the company, he developed expertise in technical support and analysis, contributing to the organization's operational efficiency. His long tenure at Securitas Inc provided him with a solid foundation in technical support roles.
Technical Support Expertise
Martin Lopez specializes in handling technical support issues, particularly those involving SCCM, Active Directory, remote desktop, and VPN. He is skilled in troubleshooting Microsoft Windows and email-related problems. His role requires maintaining first call resolution and minimizing the abandon call rate, demonstrating his commitment to effective customer support.
Background in Technical Support
With over 20 years of experience in the technical support field, Martin Lopez has developed a comprehensive skill set. His background includes significant roles in both City National Bank and Securitas Inc, where he has honed his abilities in technical analysis and support. This extensive experience has equipped him to handle a variety of technical challenges.