Matthew Avakian
About Matthew Avakian
Matthew Avakian serves as the VP and Salesforce Cloud Lead at City National Bank, a position he has held since 2021. He has a background in business systems analysis and has previously worked in various roles at City National Bank and Boxy by 2340.
Work at City National Bank
Matthew Avakian currently serves as the VP, Salesforce Cloud Lead at City National Bank, a position he has held since 2021. In this role, he oversees the Salesforce Cloud initiatives, contributing to the bank's digital transformation efforts. Prior to this position, he worked as an AVP, Salesforce Business Analyst - Service Cloud from 2020 to 2021, where he focused on enhancing customer service through Salesforce solutions. His earlier roles at City National Bank include serving as a Business System Analyst II from 2016 to 2020 and as a Help Desk Analyst/Regulation E Fraud Analyst for seven months in 2016.
Education and Expertise
Matthew Avakian studied at College of the Canyons, where he focused on Accounting and Business/Management starting in 2014. His educational background provides a solid foundation for his roles in business analysis and Salesforce management. This academic experience complements his practical skills in technology and customer service, which he has developed through various positions in the banking sector.
Background
Matthew Avakian began his career in the technology sector as a Help Desk Specialist at Boxy by 2340 from 2014 to 2015 in the Greater Los Angeles Area. This role provided him with initial exposure to customer support and technical problem-solving. He transitioned to City National Bank, where he held multiple positions that allowed him to build expertise in business systems and Salesforce applications.
Career Progression
Matthew Avakian's career at City National Bank showcases a trajectory of growth and increasing responsibility. He started as a Help Desk Analyst/Regulation E Fraud Analyst in 2016, quickly moving to more complex roles such as Business System Analyst II and AVP, Salesforce Business Analyst - Service Cloud. His current role as VP, Salesforce Cloud Lead reflects his accumulated experience and expertise in Salesforce technologies and business analysis.