Melissa Nelson
About Melissa Nelson
Melissa Nelson is a Mortgage Support Specialist II at City National Bank, with a background in customer service management at Wells Fargo. She holds a Bachelor's Degree in Business Administration from California State University-Los Angeles and has extensive experience in handling high-risk transactions in the wire fraud department.
Work at City National Bank
Melissa Nelson has been employed at City National Bank since 2015. She currently holds the position of Mortgage Support Specialist II, a role she has occupied since 2016. In this capacity, she is responsible for independently reviewing and making decisions on wire fraud alerts, utilizing a new application to enhance efficiency. Additionally, she serves as a Wire Fraud Ops Senior Specialist, where she manages high-risk, large dollar transactions within the wire fraud department. Her tenure at City National Bank spans over nine years, contributing to her extensive expertise in fraud prevention and transaction management.
Previous Experience at Wells Fargo
Prior to her current role, Melissa Nelson worked at Wells Fargo for ten years, from 2004 to 2014, as a Customer Service Manager 2. During her time in the Greater Los Angeles Area, she developed strong customer service skills and gained valuable experience in managing client relationships. Her role involved consulting with senior peers and team leads to address moderate to complex issues, which enhanced her problem-solving abilities and prepared her for future challenges in the banking sector.
Education and Expertise
Melissa Nelson earned her Bachelor’s Degree in Business Administration and Management from California State University-Los Angeles, completing her studies from 2001 to 2006. This educational background provided her with a solid foundation in business principles and management strategies. Her academic training, combined with her extensive experience in the banking industry, has equipped her with the skills necessary to navigate complex financial transactions and fraud prevention measures effectively.