Melissa Taylor Sivulka
About Melissa Taylor Sivulka
Melissa Taylor Sivulka is a Card Fraud & Servicing Supervisor at City National Bank, where she has worked since 2018. She has extensive experience in financial services, including roles at Customers Bank and Consolidated Asset Recovery Systems, and holds degrees in French and Marketing from Meredith College.
Work at City National Bank
Melissa Taylor Sivulka has served as the Card Fraud & Servicing Supervisor at City National Bank since 2018. In this role, she has focused on improving service level agreement metrics and quality scoring. Her responsibilities include overseeing card fraud operations and ensuring effective customer service in the servicing department. With over six years of experience in this position, she has contributed to enhancing the bank's overall performance in fraud management.
Previous Experience at Consolidated Asset Recovery Systems
Before her current role, Melissa worked at Consolidated Asset Recovery Systems as Operations Team Lead from 2017 to 2018 in Raleigh, North Carolina. During her one-year tenure, she was responsible for managing operations and improving team efficiency. This experience added to her expertise in operational leadership within the financial services sector.
Experience at Customers Bank
Melissa served as a Resolution Supervisor at Customers Bank from 2011 to 2016 for five years. In this role, she focused on resolving customer issues and enhancing service quality. Her work contributed to the bank's customer satisfaction and operational efficiency during her tenure.
Background in Mortgage Consulting
Prior to her roles in banking operations, Melissa worked as a Mortgage Consultant at America Select Mortgage from 2009 to 2017. She gained experience in managing investment properties and loans, which provided her with a strong foundation in the mortgage industry. Her background includes expertise in U.S. FHA Financing and U.S. VA Loans.
Education and Expertise
Melissa studied at Meredith College, where she earned a Bachelor of Science and a Bachelor of Arts in French and Marketing from 1986 to 1990. Her educational background supports her professional expertise in customer service, operations, and financial services.