Michael Stone
About Michael Stone
Michael Stone serves as the Vice President and Senior Incident and Problem Manager at City National Bank, where he has worked since 2022. He has extensive experience in incident management, having previously held various roles at GE Digital and City National Bank, and possesses a background in computer science and programming.
Work at City National Bank
Michael Stone currently serves as Vice President - Senior Incident and Problem Manager at City National Bank, a position he has held since 2022 in the Greater Los Angeles Area. Prior to this role, he worked as Vice President - Major Incident Manager for 11 months in 2021 and as Assistant Vice President - Major Incident Manager from 2018 to 2020. In these roles, he has been responsible for maintaining and reviewing Major Incident documentation in ServiceNow, preparing executive summaries, and creating related records. He also commands major incident calls and coordinates teams to minimize business impact through service restoration.
Previous Experience at GE Digital
Before joining City National Bank, Michael Stone worked at GE Digital as an Incident Manager from 2012 to 2017 for five years in Loveland, OH. In this role, he focused on incident management processes and contributed to the overall efficiency of incident resolution. His experience at GE Digital laid the foundation for his expertise in managing incidents and problems in subsequent roles.
Education and Expertise
Michael Stone studied Computer Science at Ohio University, which provided him with a strong technical foundation. He further enhanced his skills in Computer Programming through coursework at Codecademy. His educational background supports his proficiency in managing incidents and problems within IT environments, particularly in his current role at City National Bank.
Incident Management Skills
In his current and previous roles, Michael Stone has developed a range of skills in incident management. He creates reports and dashboards in ServiceNow to analyze key metrics and measure process success. He also represents the organization on the Change Approval Board, reviewing requests to ensure compliance and evaluate risk. His ability to identify and escalate issues through trend analysis has contributed to improved metrics in incident management.
Professional Development and Training
Michael Stone is involved in developing and conducting process training to enable teams to manage incidents and problems efficiently. He designs and implements methods to optimize and automate processes, managing process theme development in ServiceNow. His commitment to professional development is evident in his focus on ensuring documentation compliance with policies, standards, and regulations.