Miguel Lara
About Miguel Lara
Miguel Lara is a Technical Support Engineer at City National Bank, where he has worked since 2021. He has a diverse background in banking and customer service, with previous roles at Union Bank, Wells Fargo, Staples, Bank of America, and Bank of the West.
Work at City National Bank
Miguel Lara has been employed at City National Bank as a Technical Support Engineer since 2021. In this role, he serves as the Technical Expert on the installation, operation, configuration, upgrades, customization, and usage of assigned products. He provides technical expertise and guidance on the administration of security tools that control and monitor data security, including intrusion detection and unauthorized use. Additionally, he partners with Sales Officers on sales calls to provide technical support during product demonstrations and training.
Previous Employment Experience
Prior to his current position, Miguel Lara worked at several financial institutions. He served as a Treasury Analyst at Union Bank for 7 months in 2021. Before that, he was a Dedicated Client Service Officer at Wells Fargo from 2018 to 2021, and a Client Services Officer at the same bank from 2017 to 2018. He also held the position of Relationship Banker at Bank of America from 2014 to 2016 and worked as a Cash Management Specialist at Bank of the West from 2016 to 2017. His early career included a role as a Copy and Print Associate at Staples from 2010 to 2015.
Education and Expertise
Miguel Lara studied at Mt. San Antonio College, where he earned an Associate of Arts (AA) degree in Business, Management, Marketing, and Related Support Services from 2013 to 2016. He furthered his education at California State University, Fullerton, achieving a Bachelor's degree in Business Administration with a focus on Human Resources from 2020 to 2023. His educational background supports his expertise in technical support and client service within the banking sector.
Technical Skills and Responsibilities
In his role as a Technical Support Engineer, Miguel Lara provides advice to customers on preventive maintenance and configurations that may impact product performance, ensuring client satisfaction. He possesses technical expertise in security tools and data security measures, contributing to the overall security posture of the organization. His responsibilities include guiding clients on best practices and assisting with technical issues related to product usage.