Quyen Ngo
About Quyen Ngo
Quyen Ngo is the Vice President and Internal Controls Testing/Reporting Manager at City National Bank, with a strong background in compliance auditing and data analytics. He has previously held various positions at Farmers & Merchants Bank of Long Beach and Cathay Bank, and he holds a Bachelor of Science degree in Cognitive Sciences from UCLA.
Work at City National Bank
Quyen Ngo currently serves as the VP, Internal Controls Testing/Reporting Manager at City National Bank, a position held since 2021. In this role, Ngo is responsible for overseeing internal controls testing and reporting. Prior to this, from 2020 to 2021, Ngo worked as VP, Audit Manager II focusing on Risk Management and Regulatory Compliance. During this time, Ngo led initiatives to enhance internal controls, including the development of Tableau dashboards to visualize control effectiveness.
Previous Experience at Farmers & Merchants Bank of Long Beach
Quyen Ngo has extensive experience at Farmers & Merchants Bank of Long Beach, where they held multiple positions from 2012 to 2020. Initially, Ngo worked as a Staff Compliance Auditor for three years before advancing to Assistant Vice President, Senior Compliance Auditor for four years. Ngo later took on the role of Vice President, Senior Compliance Auditor - Team Lead for eight months. Throughout this tenure, Ngo contributed to compliance and auditing processes, ensuring adherence to regulatory standards.
Education and Expertise
Quyen Ngo earned a Bachelor of Science degree in Cognitive Sciences with a specialization in Computing from the University of California, Los Angeles (UCLA), where they studied from 2002 to 2006. Prior to attending UCLA, Ngo completed high school at Verdugo Hills High School, graduating in 2002. This educational background provides a foundation in analytical thinking and problem-solving, which is essential in the field of internal controls and compliance.
Data Analytics and Process Improvement Initiatives
Quyen Ngo actively participates in cross-functional forums to remain informed about data analytics initiatives and process improvement opportunities. Ngo has played a key role in reducing the monthly manually-intensive wire transfer requests from 8% to a target of 2% through data-analytic support. Additionally, Ngo supports team initiatives such as internal controls and data analytics micro-learnings, enhancing the overall effectiveness of the bank's operations.
Achievements in Internal Controls and Onboarding
As one of the founding members of an internal controls testing group at a large bank with assets of $90 billion, Quyen Ngo has significantly contributed to the development of internal control frameworks. Ngo created a '100 Days Roadmap to Success' onboarding guide, which has been adopted across several divisions within the bank, facilitating a smoother transition for new employees and enhancing organizational efficiency.