Rouhaan Arastu
About Rouhaan Arastu
Rouhaan Arastu serves as the Banking Operations Team Lead at City National Bank, where he supervises a team focused on fraud monitoring and operational efficiency. He has over a decade of experience in banking, having previously held roles at Indymac Bank, OneWest Bank, and Target.
Current Role at City National Bank
Rouhaan Arastu serves as the Banking Operations Team Lead at City National Bank, a position he has held since 2016. In this role, he supervises a team of 13 colleagues in back office operations. His responsibilities include overseeing areas such as ACH Returns, Wire and Online Banking fraud monitoring, and Mobile Banking Deposit review. He also provides training and assistance to team members in managing claims and handling difficult calls. Arastu focuses on identifying inefficiencies within the department and implements solutions to enhance operational effectiveness.
Previous Experience in Banking
Before his current role, Rouhaan Arastu worked at City National Bank in various capacities, including Senior Banking Service Representative (Fraud Analyst) and Banking Service Representative from 2013 to 2016. He also held the position of Personal Banker at OneWest Bank from 2009 to 2013 and served as a Customer Service Representative at Indymac Bank from 2007 to 2009. His diverse experience in banking has equipped him with a comprehensive understanding of customer service and operational processes.
Education and Qualifications
Rouhaan Arastu earned a Bachelor of Science degree in Business Administration with a focus on Finance from Cal Poly Pomona University. He furthered his education by obtaining a Master of Business Administration (MBA) in Business Administration and Management from Argosy University, completing his studies in 2019. His educational background supports his expertise in banking operations and management.
Professional Development and Skills
In his role as Banking Operations Team Lead, Rouhaan Arastu develops procedures to control fraud risk and minimize loss. He also predicts levels of fraud risk, showcasing his analytical skills. His ability to conduct analyses to identify inefficiencies demonstrates his commitment to continuous improvement within the banking operations. Arastu's leadership in training and team management reflects his dedication to fostering a knowledgeable and effective workforce.