Sophia Orellana Davila
About Sophia Orellana Davila
Sophia Orellana Davila serves as the Vice President of Loan Servicing and Quality Control at City National Bank, where she has worked since 2018. With a background in various banking roles and a strong foundation in credit analysis and deposit management, she has over two decades of experience in the financial services industry.
Work at City National Bank
Sophia Orellana Davila has served as Vice President of Loan Servicing and Quality Control at City National Bank since 2018. In this role, she is responsible for overseeing loan servicing operations and ensuring quality control measures are met. Her position focuses on enhancing customer service and operational efficiency within the bank, contributing to the overall success of the organization in the Greater Los Angeles Area.
Previous Experience in Banking
Prior to her current role, Sophia worked at MUFG as Corporate Client Services Assistant Vice President from 2007 to 2018. She also held the position of Cash Management Specialist / International Operations Senior Specialist at California Bank & Trust from 2002 to 2007. Earlier in her career, she was a Client Services Supervisor at Union Bank from 1999 to 2002. This extensive experience in various banking roles has equipped her with a comprehensive understanding of the financial services industry.
Education and Expertise
Sophia Orellana Davila studied at California State University-Los Angeles, where she earned a Bachelor of Science in Business Administration with a focus on Operations Management and a minor in Finance from 2004 to 2006. She also completed an Associate of Arts degree in Liberal Arts and Sciences/Liberal Studies at West Los Angeles College from 2002 to 2004. Her educational background supports her expertise in credit analysis, deposit management, commercial lending, and banking.
Skills in Customer Service Operations
Sophia has a proven track record of enhancing customer service operations within the banking sector. Her roles have involved implementing strategies to improve service delivery and operational processes, which have contributed to increased customer satisfaction and efficiency in banking services. Her strong skills in commercial lending and banking further support her effectiveness in loan servicing and quality control.