Stephen La Rose
About Stephen La Rose
Stephen La Rose is a Service Desk Analyst II with extensive experience in IT support roles across various companies, including City National Bank and Microsoft. He holds a Bachelor of Arts in Sociology from Penn State University and is proficient in ServiceNow for IT service management.
Work at City National Bank
Stephen La Rose currently serves as a Service Desk Analyst II at City National Bank, a position he has held since 2022. In this role, he is responsible for providing technical support and troubleshooting for various IT issues. His work involves assisting users with hardware and software problems, ensuring efficient operations within the organization.
Previous Experience in IT Support
Stephen La Rose has a diverse background in IT support roles. He worked at Synovus as an End User Support Technician for two months in 2020, where he addressed user issues in Roswell, Georgia. He then served as a Technology Support Specialist at Cortland for four months in 2021 in Atlanta. His experience also includes a year as a Deskside Support Technician at Georgia-Pacific LLC from 2018 to 2019, and eight months as an IT Tech Link-End User Services Engineer at Microsoft from 2019 to 2020.
Remote Work Experience
Stephen La Rose has experience working remotely as a Service Desk Technician II at Seagen for five months in 2021. This role involved providing technical support and troubleshooting services from a remote location, showcasing his ability to adapt to different work environments and maintain productivity.
Education and Expertise
Stephen La Rose earned a Bachelor of Arts (B.A.) in Sociology from Penn State University. His educational background complements his technical skills, which include proficiency in ServiceNow for IT service management and a strong understanding of network topology. He is also experienced in handling audio-visual hardware and software issues, as well as managing Point-of-Sale systems.
Technical Skills and Proficiencies
Stephen La Rose possesses a range of technical skills relevant to IT support. He is skilled in performing hardware repairs and troubleshooting for both PC and Mac systems. His expertise extends to managing and troubleshooting audio-visual equipment, as well as Point-of-Sale hardware and software systems, making him a versatile asset in the field of technology support.