Susan Dilliard
About Susan Dilliard
Susan Dilliard is a Product Manager for the Business Portal at City National Bank in Los Angeles, California, with extensive experience in product management and retail banking. She has held various roles in the banking sector, including Vice President at City National Bank and SchoolsFirst Federal Credit Union.
Work at City National Bank
Susan Dilliard currently serves as a Product Manager for the Business Portal at City National Bank, a position she has held since 2019. In this role, she focuses on enhancing the bank's digital offerings and improving user experience for business clients. Previously, she was Vice President and Product Manager at City National Bank from 2015 to 2019, where she contributed to product development and management initiatives in Los Angeles, California.
Experience at SchoolsFirst Federal Credit Union
From 2010 to 2015, Susan Dilliard worked at SchoolsFirst Federal Credit Union as a Product Manager for Checking & Savings. During her tenure, she was responsible for overseeing product strategies and implementations, ensuring that the offerings met the needs of the credit union's members.
Background in Banking at Bank of the West
Susan Dilliard's banking career includes a significant period at Bank of the West, where she worked from 2005 to 2010. She held the position of Vice President and Senior Product Manager, focusing on product development and management. Her experience there laid the foundation for her future roles in product management.
Education and Expertise
Susan Dilliard earned a Bachelor of Arts degree in Organizational Psychology and Business from the University of Michigan. She has developed expertise in commercial product management and retail banking product development, with a specialization in float management. Her focus includes optimizing both customer and bank float within the banking sector.