Virginia Cross
About Virginia Cross
Virginia Cross serves as the Senior Vice President of the Client Contact Center at City National Bank, a position she has held since 2004, marking 20 years of service in this role.
Work at City National Bank
Virginia Cross has held the position of Senior Vice President Client Contact Center at City National Bank since 2004. In this role, she oversees the operations of the client contact center, ensuring effective communication and service delivery to clients. Her tenure at the bank spans 20 years, during which she has contributed to the development and implementation of strategies aimed at enhancing client satisfaction and operational efficiency.
Professional Experience
With two decades of experience at City National Bank, Virginia Cross has developed a deep understanding of client service operations within the banking sector. Her responsibilities include managing client interactions and leading teams to provide high-quality support. Cross's extensive experience in the financial services industry has equipped her with the skills necessary to navigate the complexities of client relations.