Roanna Santos
About Roanna Santos
Roanna Santos is a Data Operations Analyst with a diverse background in sales, marketing, and customer success. She holds two Bachelor of Science degrees from Fitchburg State University and has accumulated extensive experience across various roles in multiple companies since 2014.
Current Role at Cloudmed
Roanna Santos serves as a Data Operations Analyst at Cloudmed, a position she has held since 2022. In this role, she is responsible for managing and analyzing data to support operational efficiency and decision-making processes. Her experience in data operations contributes to the company's objectives in optimizing healthcare revenue cycle management.
Previous Experience at Next Step Living
Prior to her current role, Roanna worked as an Outreach Sales Representative at Next Step Living from 2014 to 2015. During her 11 months in this position, she focused on engaging potential customers and promoting energy efficiency solutions in the Greater Boston Area. This role provided her with foundational skills in sales and customer outreach.
Professional Background in Marketing and Customer Success
Roanna has a diverse professional background that includes roles in marketing and customer success. She worked as a Marketing Communications Specialist at Habitat for Humanity International for six months in 2015. Additionally, she served as a Customer Success Manager at RMON Networks, Inc. from 2019 to 2021, where she focused on enhancing customer satisfaction and retention.
Educational Background at Fitchburg State University
Roanna Santos earned two Bachelor of Science degrees from Fitchburg State University between 2011 and 2015. She studied Technology Engineering Education and Industrial Technology/Construction. This educational background provided her with a strong foundation in technical and engineering principles, which she applies in her professional roles.
Experience at Verizon and Merchants Fleet
Roanna held multiple positions at Verizon, including Operations Manager & FiOS Team Lead from 2015 to 2018 and Marketing & IT Support from 2018 to 2019. She later worked as an Account Manager at Merchants Fleet from 2021 to 2022. These roles enhanced her skills in operations management, marketing, and customer relations.