Payton Pancotti
About Payton Pancotti
Payton Pancotti is a Senior Customer Success Manager with extensive experience in client success and relationship management across various industries, including healthcare and solar. Currently, he works at BairesDev and Coperniq Inc., and has held several roles in customer success and account management throughout his career.
Work at Coperniq
Payton Pancotti serves as the Senior Customer Success Manager at Coperniq Inc. since 2024. In this role, Pancotti leads the customer success team, focusing on a SaaS ERP solution designed specifically for solar installers. This position emphasizes the integration of customer feedback and advocacy into the company's operations, ensuring that client needs are met effectively.
Previous Experience in Customer Success
Prior to joining Coperniq, Payton Pancotti held several positions in customer success across various companies. Notably, Pancotti worked as a Senior Client Success Executive at Corrigo from 2019 to 2020 and as a Senior Client Success Manager at Curri from 2020 to 2021. Additionally, Pancotti served as a Customer Success Manager for Strategic Accounts at ServiceTitan from 2022 to 2023, showcasing a consistent focus on enhancing customer relationships and satisfaction.
Education and Expertise
Payton Pancotti studied at State Tech-Tenn from 1990 to 1991. Pancotti has developed expertise in customer service and sales coaching, consulting and training others in these areas. This background supports Pancotti's role in relationship management and emphasizes the importance of customer advocacy and feedback integration in business operations.
Involvement in Professional Organizations
Payton Pancotti is a member of the American Society for Healthcare Engineering, reflecting involvement in healthcare-related engineering fields. Additionally, Pancotti has been a member of Gain Grow Retain since 2021 and joined the Customer Success Collective in 2023, indicating a commitment to professional development and networking within the customer success community.
Diverse Career Background
Payton Pancotti has a diverse career history, having worked in various roles across multiple industries. Previous positions include working at GE Healthcare as a Senior Account Executive/Solutions Consultant from 2012 to 2017 and at Verizon Media as a Lead-Coach/Trainer from 2004 to 2006. This varied experience contributes to Pancotti's comprehensive understanding of customer needs and operational efficiency.