Aaron Steward
About Aaron Steward
I have 7+ years of experience across sales, account management, and portfolio growth. I am currently a Customer Success Manager at Darktrace where I support enterprise and strategic accounts (millions in TCV) for clients across many industries including artificial intelligence, healthcare, machine learning, defense, and big tech. My diverse background working with clients across many industries allows me to identify areas of opportunity and present solutions that speak to the voice of the customer. I collaborate with product and technical teams to leverage customer feedback and implement process improvements. I am always looking for ways to optimize operations so that my teams and clients can focus on high value activities. Some notable highlights from my career are: · Managed 40 accounts in a multitude of industries, achieving high average NRR and expanding TCV · Built relationships with all clients while cross selling AI cybersecurity solutions (NDR, email security), resulting in high GRR and account growth · Managed 70-90 accounts ($1.8M ARR) for prior company with $9M+ in ARR and presented solutions in support of new product launches, achieving high new product adoption · Built relationships to salvage at 11 at risk accounts, saving six figures in ARR while growing several accounts · Utilized layered solutions to automate SMS outreach (Zapier, HubSpot workflows), speed to lead calls, and CRM contact updates, increasing customers’ sales efficiency by 100% and saving 2+ hours daily for 1.2K+ end users I enjoy networking with sales and technology professionals. If you would like to chat, please send me a message. cam active on LinkedIn. Core Competencies Account Planning | Business Strategy | Quarterly Business Reviews (QBRs) | Continuous Process Improvement | Data Analysis | Governance | Compliance | Internal Stakeholder Management | KPIs | Portfolio Management | Procurement | Project Management | SaaS | Stakeholder Engagement | Escalation Management | Program Management Customer Success Competencies Partnerships | Sales Enablement | Customer Service | Solution Delivery | Enterprise Accounts | Strategic Accounts | Customer Relationship Management | Contract Renewals | Churn Mitigation Industries Artificial Intelligence (AI) | Machine Learning | Big Tech | Defense | Medical | Healthcare | SLED | Pharmaceuticals | Professional Sports | Retail | Hospitality | Aerospace | Chemical Manufacturing | Computer Software | Defense | Energy | Food | Education | Manufacturing | Telecommunications | Logistics