Shana Colbert
About Shana Colbert
Shana Colbert serves as the Technical Support Team Lead at Data443 Risk Mitigation Inc., where she has worked since 2023. She holds three Salesforce certifications and has a background in IT support from Novella Clinical and HCL Technologies.
Work at Data443
Shana Colbert currently holds the position of Technical Support Team Lead at Data443 Risk Mitigation Inc. since 2023. In this role, she is responsible for overseeing technical support operations, ensuring efficient service delivery, and managing support team activities. Her leadership skills contribute to the development and motivation of team members, fostering a productive work environment. The position is based in the Raleigh-Durham-Chapel Hill area, where she works on-site to address technical support needs.
Previous Experience in IT Support
Before joining Data443, Shana Colbert worked at Novella Clinical as an IT Support Specialist from 2016 to 2018. During her two years in this role, she provided technical assistance and support to users, enhancing her problem-solving skills in a clinical setting. Prior to that, she served as a Help Desk Administrator at HCL Technologies from 2013 to 2016. In this three-year position, she managed user inquiries and technical issues, further developing her expertise in IT support.
Education and Expertise
Shana Colbert studied at Wayne State University from 2002 to 2004, focusing on General Business/Commerce. This educational background has equipped her with foundational knowledge applicable to her roles in technical support and team leadership. She has also achieved three Salesforce certifications—Administrator, Advanced Administrator, and Developer—within a six-month period, demonstrating her commitment to professional development in the field of technology.
Certifications and Future Plans
Shana Colbert has achieved three Salesforce certifications, which include Administrator, Advanced Administrator, and Developer. She plans to pursue additional certifications such as Cisco Certified Network Associate (CCNA), CompTIA A+ Technician, and MCSE: Cloud Platform and Infrastructure. These certifications will enhance her technical skills and knowledge, supporting her career growth in the IT sector.
Leadership and Communication Skills
Shana Colbert demonstrates strong leadership and effective communication skills in her professional roles. She is capable of developing, managing, training, and motivating both herself and others. These skills are essential in her current position as Technical Support Team Lead, where she guides her team in delivering quality support and fosters a collaborative work environment.