Ahmed Luqman Hakeem
About Ahmed Luqman Hakeem
Ahmed Luqman Hakeem is an Operations Executive at DP World, where he has worked for ten years managing export container acceptance and coordinating with various stakeholders in JAFZA, Dubai. He has a background in accounting and business management, with prior experience at Envoy Mortgage in India.
Work at DP World
Ahmed Luqman Hakeem has served as an Operations Executive at DP World since 2014, accumulating ten years of experience in Jebel Ali Free Zone (JAFZA), Dubai. His role involves managing the acceptance of export containers based on requests from agents and instructions from shipping lines. He communicates with the Middle East Container Repair Company (MECRC) regarding the acceptance of empty containers. Additionally, he oversees the inspection of import and export cargo, coordinating with customs and municipality for necessary inspections.
Previous Experience at Envoy Mortgage
Prior to his tenure at DP World, Ahmed worked as a Process Associate at Envoy Mortgage from 2012 to 2014 in India. This role provided him with foundational experience in process management and customer service, which he later applied in his operations role at DP World.
Education and Expertise
Ahmed Luqman Hakeem holds a Diploma in Financial Accounting from A.R. Accounts Institute, where he studied from 2011 to 2012. He also earned a Bachelor in Business Management from Mangalore University, completing his studies from 2008 to 2011. His educational background in accounting and business management supports his operational responsibilities at DP World.
Container Operations Management
In his current role, Ahmed has extensive experience in managing both inbound and outbound container operations using the port operations management information system (PROMIS) at Jebel Ali Port. He is responsible for preparing computerized Equipment Interchange Receipts (EIR) for container operations and oversees the un-stuffing of Less than Container Load (LCL) containers at the Container Freight Station (CFS). His duties include identifying and segregating damaged or undeclared hazardous packages during cargo de-stuffing.
Customer Service and Documentation
Ahmed handles customer inquiries related to shipments, including issues regarding damaged containers, demurrage, and storage charges. He utilizes the Dubai Trade platform for making amendments to shipping documentation and addressing inquiries, ensuring efficient communication and service delivery.