Daniel David
About Daniel David
Daniel David is an Application Administrator at DP World, where he manages the Navis Terminal Operating System and provides technical support. He has over six years of experience in application administration and IT support, having previously worked at Horeb IT Consultants and Convergys.
Work at DP World
Daniel David has been employed at DP World since 2018 as an Application Administrator. His responsibilities include maintaining and troubleshooting the Navis Terminal Operating System, managing EDI errors, and overseeing various technical and functional components. He provides tier 1 technical support training and documentation for the HelpDesk team and tier 2 support for core business applications. Daniel also maintains disaster recovery procedures for core business applications, ensuring periodic testing of recovery capabilities. His role requires him to provide 24/7 on-call support to address high-importance service requests and monitor automated system alerts.
Previous Experience in IT Support
Prior to his current role at DP World, Daniel David worked as an IT User Support Technician at DP World from 2016 to 2018. Before that, he served as an IT Support Technician at Horeb IT Consultants Inc from 2013 to 2015. He also gained experience as a Technical Support II at Convergys, where he worked for six months in 2015. This diverse background in IT support has equipped him with the skills necessary to handle complex technical issues and provide effective support to users.
Education and Expertise
Daniel David holds a Bachelor of Science (B.S.) degree in Network and Communications Management from DeVry Institute of Technology, which he completed from 2010 to 2013. He also achieved a High School Diploma from James Fowler High School between 2007 and 2010. His educational background has provided him with a solid foundation in IT principles and practices, enabling him to excel in his roles within the technology sector.
Technical Skills and Responsibilities
In his role as Application Administrator, Daniel demonstrates strong organizational skills by prioritizing and executing multiple complex tasks under tight timelines. He maintains data quality and integrity while identifying potential uses and solutions for information distribution. Additionally, he enforces IT department security controls and policies in his task performance. Daniel collaborates with software developers and IT teams to gather requirements and execute testing for user-related service requests, showcasing his ability to work effectively within a team environment.