Mohamed Gaafar
About Mohamed Gaafar
Mohamed Gaafar is a Call Center Agent with extensive experience, currently employed at Xceed since 2018 and at ECCO Outsourcing since 2017 in Cairo. He holds a Bachelor's degree in Social Work from the Social Works Institute in Sohag, which he completed in 2006.
Work at ECCO Outsourcing
Mohamed Gaafar has been employed at ECCO Outsourcing as a Call Center Agent since 2017. With over seven years of experience in this role, he has developed skills in customer service and communication. His responsibilities include handling customer inquiries, resolving issues, and providing support to clients. His tenure at ECCO Outsourcing highlights his commitment to delivering quality service in a fast-paced environment.
Work at Xceed
In addition to his role at ECCO Outsourcing, Mohamed Gaafar has also been working at Xceed as a Call Center Agent since 2018. Over the course of six years, he has gained valuable experience in managing customer interactions and addressing various service-related challenges. His work at Xceed complements his expertise in the call center industry.
Education and Expertise
Mohamed Gaafar studied at the Social Works Institute in Sohag, where he pursued a degree in Social Work. He completed his studies from 2001 to 2006, earning a Bachelor's degree in Social Work. This educational background provides him with a strong foundation in understanding social dynamics and customer needs, which is beneficial in his call center roles.
Background
Mohamed Gaafar has a background in social work, which informs his approach to customer service. His education at the Social Works Institute has equipped him with skills in communication and empathy, essential for his roles in the call center industry. He has been active in this field for several years, demonstrating a consistent career path focused on customer engagement.