Bryan Cardozo Ramirez
About Bryan Cardozo Ramirez
Bryan Cardozo Ramirez is a Customer Support Expert currently working at Emburse in Marbella, Spain. He holds a Bachelor's degree in Finance and International Business and has a diverse work history in customer support, sales, and hospitality across various countries.
Work at Emburse
Bryan Cardozo Ramirez currently serves as a Customer Support Expert at Emburse, a position he has held since 2022. In this role, he is responsible for addressing support cases related to core functionalities and common inquiries about Emburse products. He collaborates with cross-functional teams, including Customer Success Managers, to resolve issues effectively. Bryan demonstrates a commitment to staying updated with the latest product releases from Emburse, ensuring that he can provide accurate and timely support to customers.
Education and Expertise
Bryan earned a Bachelor's degree in Finance and International Business from the University Santiago de Cali, studying from 2010 to 2012. He further enhanced his skills by completing a course in English for Business and Entrepreneurship at the University of Pennsylvania in 2018. In 2020, he studied Ecommerce at Google Activate, focusing on customer behavior and needs in the online marketplace. His educational background supports his expertise in customer support and product functionality.
Professional Background
Bryan has a diverse professional background, having worked in various roles across different industries. Before joining Emburse, he held positions as a Community Content Management Specialist at TikTok from 2021 to 2022 and as an Insurance Broker at Allianz Insurance from 2014 to 2015. His experience also includes roles in sales and customer service at companies such as IKEA Group, Orange, and Phone House España. His work as a waiter at Caffe Concerto and The Ivy Collection further adds to his customer service experience.
Career Progression
Bryan's career progression reflects a strong focus on customer support and sales roles. He began his career in sales as a Sales Executive at Phone House España and later worked as a Sales Advisor at IKEA Group and Orange. His transition to customer support roles, including his current position at Emburse, showcases his ability to adapt and grow within the customer service field. His experience in various customer-facing roles has equipped him with the skills necessary to address customer needs effectively.