Calvin Lee
About Calvin Lee
Calvin Lee is a Product Manager I at Emburse, with a background in customer support and product management. He holds a Bachelor's Degree in Computer Engineering from McMaster University and has experience in troubleshooting and working with Active Directory.
Work at Emburse
Calvin Lee currently holds the position of Product Manager I at Emburse, a role he has occupied since 2023. Prior to this, he served in various capacities within the company, including Associate Product Manager II from 2021 to 2023, and Support Specialist from 2016 to 2018. His experience at Emburse also includes roles as Customer Support Expert Tier 2 and Sr. Customer Support Expert Tier 2, where he contributed to the ExpenseWatch and CertifyAP products. His tenure at Emburse spans several years, showcasing his growth and adaptability within the organization.
Education and Expertise
Calvin Lee earned a Bachelor’s Degree in Computer Engineering Co-op from McMaster University, completing his studies from 2011 to 2016. His educational background provides a strong foundation in technology and engineering principles. In addition to his formal education, he possesses working knowledge of Active Directory, group permissions, and group policy. He also demonstrates a high level of experience in troubleshooting Windows Desktop and PC hardware, further enhancing his technical skill set.
Background
Calvin Lee began his professional career as a Co-op Client Technology Analyst at CIBC, where he worked for 11 months from 2014 to 2015 in Toronto, ON. This early experience allowed him to develop foundational skills in client technology and support. Following his time at CIBC, he joined Emburse, where he progressively advanced through various roles, reflecting his commitment to professional development and customer service.
Customer Service Skills
Calvin Lee demonstrates strong customer service skills, effectively communicating in both English and Korean. His ability to engage with a diverse clientele enhances his effectiveness in customer-facing roles. Throughout his career at Emburse, he has consistently applied these skills to support customers and improve their experience with the company's products.