Chantel F.
About Chantel F.
Chantel F. is a Manager of Customer Success with over 15 years of experience in developing customer success strategies, particularly for the non-profit and legal sectors. She holds a Bachelor of Arts in Political Science from York University and has certifications in Project Management and Leadership.
Current Role at Emburse
Chantel F. serves as the Manager of Customer Success at Emburse, a position she has held since 2023. In this role, she focuses on developing and implementing customer success strategies tailored for various sectors, including non-profit and legal industries. Her extensive experience in customer success allows her to enhance client relationships and drive satisfaction.
Previous Experience at Emburse
Prior to her current role, Chantel F. worked at Emburse in multiple capacities. She was a Team Lead in Customer Success for one year from 2022 to 2023. Before that, she served as a Customer Success Manager at Emburse Nexonia from 2019 to 2022, and as an Implementation Specialist from 2018 to 2019. These roles contributed to her expertise in customer success strategies.
Background in Banking and Technology
Chantel F. has a diverse background in both the banking and technology sectors. She worked for 13 years at the National Bank of Canada as a Senior Customer Service Representative from 2005 to 2018. This experience has equipped her with a unique perspective on customer success, allowing her to blend insights from both industries.
Education and Certifications
Chantel F. holds a Bachelor of Arts in Political Science and Government from York University. She also studied Project Management at Ryerson University, where she achieved certification. Additionally, she completed a Leadership Certificate at Cornell University from 2020 to 2021. Her educational background supports her strategic approach to customer success.
Customer Success Expertise
With over 15 years of experience, Chantel F. specializes in evolving customer success strategies. Her approach is characterized by careful listening and thoughtful planning. She focuses on creating tailored strategies that meet the unique needs of clients, particularly in the non-profit and legal sectors.