Holly Patterson Baker
About Holly Patterson Baker
Holly Patterson Baker serves as the Director of Customer Success at Emburse, a position she has held since 2022. With a background in customer success and business development, she has contributed to various roles within Emburse and other companies in the Toronto area.
Work at Emburse
Holly Patterson Baker has been serving as the Director of Customer Success at Emburse since 2022. In this role, she leads initiatives to enhance customer engagement and satisfaction. Prior to her current position, she held the role of Manager of Customer Success for seven months in 2021 and served as Team Lead for a year from 2020 to 2021. Throughout her tenure at Emburse, she has focused on training and developing the Customer Success Management team, ensuring they possess the necessary skills to meet customer needs.
Education and Expertise
Holly Patterson Baker earned an Honours Bachelor of Arts degree in Business Administration and Sociology from Trent University, where she studied from 2010 to 2014. She furthered her education by obtaining a Retail Buying Certification from George Brown College Continuing Education, completing the program in 2015. Her educational background provides a strong foundation for her roles in customer success and business development.
Background
Before joining Emburse, Holly Patterson Baker gained experience in various roles. She worked as an Account Executive at Nextopia for eight months in 2014 and 2015. Following that, she served as a Business Development Associate at Vision Critical for ten months in 2015 and 2016. This diverse background in customer-facing roles has contributed to her expertise in customer success management.
Achievements in Customer Success
In her current role, Holly Patterson Baker collaborates with the Chief Customer Officer to implement process improvements aimed at achieving sales and retention goals for the Customer Success Management team. She also works cross-functionally with Marketing, Sales, and other departments to promote customer engagement initiatives. Her leadership in training sessions has been instrumental in developing the core skills of her team.