Alexander Reid
About Alexander Reid
Alexander Reid is a Customer Success Engineer at Ghost Robotics, where he has worked since 2022. He holds a Bachelor's degree in Mechanical Engineering from the Milwaukee School of Engineering and has experience in various engineering roles, including internships at notable companies.
Work at Ghost Robotics
Alexander Reid has been employed at Ghost Robotics as a Customer Success Engineer since 2022. In this role, he is based in Philadelphia, Pennsylvania. His responsibilities include performing critical time-sensitive research and development to support customer and internal integration requests. He coordinates with external vendors and Department of Defense customers to ensure the successful implementation of robotic technology in various applications.
Education and Expertise
Alexander Reid completed his high school education at St. Francis High School in St. Francis, Wisconsin, where he earned a High School Diploma from 2014 to 2018. He then attended the Milwaukee School of Engineering, obtaining a Bachelor's degree in Mechanical Engineering from 2018 to 2022. His academic background has equipped him with the skills necessary for his current role in customer success and engineering.
Internship Experience
Prior to his current position, Alexander Reid gained valuable experience through various internships. He worked as a Mechanical Engineering Intern at Milwaukee Tool in 2020, where he contributed for five months. He also held positions at Eaton as a New Product Development Engineering Intern in 2021, Rexnord Corporation as a Manufacturing Engineering Intern in 2019, and Rockwell Automation as an Engineering Intern during high school in 2018. These roles provided him with practical experience in engineering and product development.
Technical Skills and Projects
In his role at Ghost Robotics, Alexander Reid has developed a suite of payloads and integrated technology specifically for Quadrupedal Unmanned Ground Vehicles (Q-UGV). He utilizes tools such as Solidworks, Python, and ROS 2 for these projects. Additionally, he conducts training sessions for end users of robotic platforms, emphasizing best practices and Standard Operating Procedures, and develops test equipment for quality assurance of robotic systems.
Customer Engagement and Support
As a Customer Success Engineer, Alexander Reid plays a key role in customer engagement. He integrates communications, sensing, and other packages onto Q-UGV for Defense and Enterprise customers. His work involves conducting training sessions and ensuring that customers are equipped with the knowledge to effectively use robotic platforms, thereby enhancing the overall customer experience.