Ronen Pinchevsky
About Ronen Pinchevsky
Ronen Pinchevsky is a Help Desk Specialist with 17 years of experience at Harel Insurance & Finance in Israel, specializing in Microsoft Exchange environments and mobile access solutions. He holds an MCSE certification and is proficient in various IT management tools and scripting languages.
Work at Harel Insurance & Finance
Ronen Pinchevsky has been employed at Harel Insurance & Finance since 2007, serving as a Help Desk Specialist for 17 years. In this role, he is responsible for providing technical support and assistance to users within the organization. His work includes managing and maintaining Microsoft Exchange environments, ensuring efficient communication and collaboration among employees.
Education and Expertise
Ronen Pinchevsky studied at Sela College from 2005 to 2007, where he achieved the Microsoft Certified Systems Engineer (MCSE) certification. This educational background has equipped him with the necessary skills to excel in his role as a Help Desk Specialist. His expertise includes configuring and troubleshooting Active Directory services, as well as deploying and managing Capsule Workspace for secure mobile access.
Technical Skills and Tools
Ronen Pinchevsky possesses a range of technical skills relevant to his role. He is proficient in using BigFix for endpoint management and security compliance, ensuring that devices within the organization meet security standards. Additionally, he utilizes Microsoft Deployment Toolkit (MDT) for the efficient deployment of Windows operating systems and employs advanced scripting skills in PowerShell to automate system administration tasks.
Customer Interaction Management Experience
Ronen has extensive experience with ININ and Nice systems, which are utilized for customer interaction management. His familiarity with these systems allows him to effectively manage customer inquiries and support requests. Furthermore, he regularly uses Sysaid for IT service management and support operations, streamlining processes and enhancing service delivery.