Djouher Alili
About Djouher Alili
Djouher Alili is a Customer Service Representative currently employed at Intact in Montréal, Québec, Canada. She holds a Bachelor of Science in Mathematics and Computer Science from Concordia University and has extensive experience in customer service roles, including previous positions at Altitude-sports.com.
Work at Intact Financial Corporation
Djouher Alili has been employed at Intact Financial Corporation as a Customer Service Representative since 2021. In this role, she is responsible for addressing customer inquiries and providing support to ensure a positive experience. Her tenure at Intact spans three years, during which she has contributed to the company's customer service operations in Montréal, Québec, Canada.
Education and Expertise
Djouher Alili holds a Bachelor of Science degree in Mathematics and Computer Science from Concordia University, where she studied from 2019 to 2023. Prior to this, she completed a Diploma of College Studies (DEC) in Pure and Applied Science at Dawson College from 2017 to 2019. Her educational background provides her with a strong foundation in analytical and technical skills relevant to her roles in customer service.
Background in Customer Service
Before joining Intact Financial Corporation, Djouher Alili gained extensive experience in customer service at Altitude-sports.com. She worked there from 2018 to 2021, holding various positions including Customer Service Agent, Team Leader / Processing Agent, and Senior Customer Service Agent / QA Agent. This experience has equipped her with a diverse skill set in customer support and team leadership.
Career Progression at Altitude-sports.com
Djouher Alili's career at Altitude-sports.com included multiple roles over a span of three years. She began as a Customer Service Agent in 2018 and progressed to Senior Customer Service Agent / QA Agent by 2020. Additionally, she served as a Team Leader / Processing Agent for a brief period in 2021. This progression highlights her ability to adapt and take on increasing responsibilities within the company.