Kaitlin Finley
About Kaitlin Finley
Kaitlin Finley is a Total Loss Adjuster at Intact, where she specializes in investigating insurance claims and negotiating settlements. She has a background in social sciences and extensive experience in customer service and hospitality.
Work at Intact Financial Corporation
Kaitlin Finley currently serves as a Total Loss Adjuster at Intact Financial Corporation, a role she has held since 2020 in Calgary, Alberta. In this position, she specializes in Total Loss claims, which includes negotiating settlements and ensuring that claims are paid out to policyholders. Prior to her current role, she worked as an Auto Adjuster for 11 months and as an Intake Specialist for 5 months in 2019. Throughout her tenure at Intact, she has demonstrated strong communication skills and a detail-oriented approach to investigating insurance claims.
Education and Expertise
Kaitlin Finley studied Social Sciences at Medicine Hat College, where she achieved a qualification in Social Work from 2014 to 2015. She furthered her education by attending the Insurance Institute of Canada from 2019 to 2022, focusing on insurance-related studies. Kaitlin plans to pursue a part-time Business Administration Diploma with a concentration in Management. Her educational background supports her expertise in claims adjustment and customer service within the insurance industry.
Background in Customer Service
Before her career in insurance, Kaitlin Finley gained extensive experience in the hospitality sector. She worked as a Guest Experience Manager at Milestones Grill + Bar from 2015 to 2019, where she focused on enhancing customer satisfaction. Additionally, she held various roles at O'Shea's Family of Neighborhood Pubs from 2011 to 2014, including Host, Server, and Bartender. This background in customer service has contributed to her strong communication skills and ability to listen effectively in her current role as a Claims Adjuster.
Skills and Responsibilities
In her role as a Total Loss Adjuster, Kaitlin Finley is responsible for investigating insurance claims. This involves consulting with witnesses, reviewing police reports, and compiling evidence from various sources. Her keen ability to listen to others aids in gathering essential information, which is critical for her work. Kaitlin is recognized for her detail-oriented nature, which enhances her effectiveness in negotiating settlements and ensuring accurate claims processing.