Richard Jutras
About Richard Jutras
Richard Jutras serves as the IT Change Management Coordinator at Intact Financial Corporation, where he has worked since 2012. He has extensive experience in ITIL and ITSM processes, along with a strong background in Agile and DevOps methodologies.
Work at Intact Financial Corporation
Richard Jutras has been employed at Intact Financial Corporation since 2003. He currently serves as the IT Change Management Coordinator, a position he has held since 2012. In this role, he has accumulated over 7 years of specialized experience in IT Change Management. Prior to this position, he worked as an IT Helpdesk Coordinator for 9 years. His work is based in Anjou, where he engages with various teams and task forces to ensure effective change management processes.
Education and Expertise
Richard Jutras studied at CEGEP St-Hyacinthe, where he focused on Information Technology. He possesses certifications in ITIL Service Design and Service Transition, demonstrating his expertise in ITIL and ITSM processes. His knowledge in these areas supports his role in managing IT changes effectively within the organization.
Background
Richard Jutras has a solid background in IT, having transitioned from an IT Helpdesk Coordinator to an IT Change Management Coordinator at Intact Financial Corporation. His career spans nearly two decades in the IT field, with a significant focus on change management practices. He has developed a comprehensive understanding of Agile and DevOps methodologies, which he incorporates into his work.
Achievements
In his role as IT Change Management Coordinator, Richard Jutras chairs technical advisory boards (TAB) and collaborates closely with various task forces. He actively participates in post-implementation reviews, contributing to the continuous improvement of IT processes. His engagement in these activities highlights his commitment to enhancing IT service management within the organization.