Sandra Mutezintare
About Sandra Mutezintare
Sandra Mutezintare serves as the Directrice d'unité for sales and customer service at Intact since 2018, following her role as a senior analyst for call quality at the same company from 2016 to 2018. She has previous experience as a training coach and quality analyst at belairdirect and holds a DEC in Arts et lettres from Collège de Rosemont.
Work at Intact Financial Corporation
Sandra Mutezintare currently holds the position of Directrice d'unité, ventes et service à la clientèle at Intact Financial Corporation. She has been in this role since 2018, contributing to the company's customer service and sales strategies in Montréal, Québec. Prior to this position, she served as Analyste principale de la qualité des appels, Expérience client from 2016 to 2018. In this capacity, she focused on enhancing customer experience through quality analysis of call interactions.
Previous Experience at belairdirect
Before joining Intact, Sandra Mutezintare worked at belairdirect. She held the position of Coach en formation from 2015 to 2016, where she was responsible for training and developing staff. Additionally, she worked as Analyste qualité from 2015 to 2016, focusing on quality analysis to improve service delivery and operational standards.
Education and Expertise
Sandra Mutezintare studied at Collège de Rosemont, where she earned a DEC in Arts et lettres; Cinéma et communication from 2004 to 2006. This educational background provided her with foundational skills in communication and analysis, which she has applied throughout her career in customer service and quality assurance roles.
Background
Sandra Mutezintare has a professional background that spans several years in customer service and quality analysis. Her career began at belairdirect, where she gained valuable experience before moving to Intact Financial Corporation. Her roles have consistently focused on improving customer interactions and service quality, demonstrating her commitment to enhancing customer experiences.