Steven Haywood
About Steven Haywood
Steven Haywood is an experienced underwriter currently working at Intact in Calgary, Alberta. He has a diverse background in customer service and underwriting, with over a decade of experience in the insurance industry.
Work at Intact Financial Corporation
Steven Haywood has held multiple positions at Intact Financial Corporation since 2008. He began as a Claims Assistant and progressed to Claims Adjuster, Claims Assistant II, and various underwriting roles, including Underwriter Assistant for both Personal and Commercial Lines. He has been serving as an Underwriter since 2020. His tenure at Intact spans over eight years, during which he has developed broker relationships and engaged in discussions to communicate underwriting decisions.
Education and Expertise
Steven Haywood studied at the University of Alberta, where he earned a Bachelor of Arts in History and Creative Writing from 2001 to 2005. He furthered his education at the Southern Alberta Institute of Technology, obtaining a Business Diploma in Marketing from 2011 to 2012. He is currently pursuing the Chartered Insurance Professional (CIP) designation at the Insurance Institute of Canada, with the achievement pending since 2021.
Background in Customer Service and Claims
Before specializing in underwriting, Steven gained extensive experience in customer service and claims management at Intact. He worked as a Customer Service Representative in Claims from 2012 to 2016 and held various claims assistant roles from 2008 to 2012. His background in these areas has contributed to his understanding of customer relationships and service delivery.
Professional Development and Contributions
Steven emphasizes teamwork and collaboration in his professional approach. He contributes to team efforts by sharing experiences and developing solutions to achieve optimal outcomes for customers and brokers. His focus on treating every interaction as a potential customer relationship reflects a forward-thinking approach to customer service.
Previous Experience in Content Development
Prior to his extensive career in insurance, Steven worked as a Content Developer at ekpass for nine months in 2007. This role provided him with foundational skills in content creation and communication, which he has applied throughout his career in the insurance industry.