Wendy Williams
About Wendy Williams
Wendy Williams is a Property Claims Specialist at Intact Financial Corporation, where she has worked since 2014. She specializes in coaching vendors to enhance efficiency in emergency and repair services, significantly improving customer experiences in property claims.
Work at Intact Financial Corporation
Wendy Williams has been employed at Intact Financial Corporation as a Property Claims Specialist since 2014. In this role, she operates from Ajax, Ontario, and has accumulated ten years of experience. Her responsibilities include enhancing customer experience by ensuring compliance with Intact Guidelines and maintaining timely documentation. Wendy specializes in coaching vendors to reduce cycle times for emergency and repair services, which contributes to the efficiency of property claims processes.
Previous Employment Experience
Before joining Intact Financial, Wendy Williams held various positions in different organizations. She worked at On Side Restoration as a Project Management Assistant for four months in 2013. Her experience also includes a brief contract at Black's Photography in 2011, where she served in accounting and finance for one month, and as a Customer Service Representative for one month in the same year. Additionally, she worked as an Office Administrator at STRONE from 2011 to 2013 and as a Reinsurance Claims Administrator at Beach and Associates from 2004 to 2009.
Education and Expertise
Wendy Williams studied at Seneca College of Applied Arts and Technology, where she earned an Associate degree in Sport Administration from 1982 to 1984. She also attended Lindsay Collegiate and Vocational Institute, achieving an Ontario Secondary School Diploma (OSSGD) with a focus on Claims Administration from 1978 to 1983. Her educational background supports her extensive experience in property claims and vendor management.
Specialization in Property Claims
Wendy Williams specializes in improving the efficiency of property claims processes by working closely with contractors. Her role involves coaching vendors to streamline operations and reduce cycle times for emergency and repair services. Wendy's efforts play a crucial role in enhancing customer satisfaction and contribute to improving Net Promoter Scores (NPS) by ensuring insured clients have positive experiences during challenging times.
Background in Investigative Roles
Wendy has a background in investigative roles, having worked as a Private Investigator at Keyfacts from 1995 to 1997. In this position, she focused on life, disability, and worker's compensation claims. This experience has likely contributed to her analytical skills and understanding of claims processes, further enhancing her capabilities in her current role at Intact Financial.