Razan Shorbagi
About Razan Shorbagi
Razan Shorbagi serves as the Customer Experience Senior Manager at MTN Sudan, a position she has held since 2021. With a background in marketing and statistics, she has extensive experience in customer experience management and process improvement.
Work at MTN Sudan
Razan Shorbagi has been serving as the Customer Experience Senior Manager at MTN Sudan since 2021. In this role, she has implemented new process workflows and developed process documentation, focusing on modeling and analyzing customer experience processes. Prior to this position, she worked as a Customer Experience Design Manager from 2019 to 2021 and as a Customer Experience Specialist from 2016 to 2019. Additionally, she held the role of Key Account Manager for one year in 2014-2015, contributing to sales and distribution efforts.
Education and Expertise
Razan Shorbagi holds a Master of Business Administration (MBA) in Marketing/Marketing Management from Sudan International University, which she completed between 2013 and 2015. She also earned an honors degree in Computer/Statistics from the Faculty of Mathematical Sciences at the University of Khartoum, where she studied from 2005 to 2010. Her educational background supports her expertise in customer experience management and process optimization.
Background
Before joining MTN Sudan, Razan Shorbagi worked as an Account Manager at International Turnkey Systems from 2011 to 2012. Her professional experience includes managing organizational change to enhance process efficiency and reviewing historical sales trends to develop statistical forecast models. She has coordinated with production planners to address exceptions in demand planning and proposed enhancements to align processes with organizational goals.
Achievements
Throughout her career, Razan Shorbagi has contributed to various initiatives aimed at improving customer experience and operational efficiency. She has provided input to the Supply Planning organization for developing inventory strategies and has monitored significant variances between sales forecasts and business plans. Her work in preparing background information for sales forecasting has supported operational demand forecasts.