Emma Mills
About Emma Mills
Emma Mills is a Claims Specialist at Mutual of Omaha, where she has worked since 2020. She has developed a training program for new hires and has expertise in managing complex claims processes.
Work at Mutual of Omaha
Emma Mills has been employed at Mutual of Omaha since 2020, currently holding the position of Claims Specialist. In this role, she focuses on managing complex claims processes and resolving customer issues efficiently. Prior to her current position, she worked as a Claims Analyst 2 at Mutual of Omaha from 2018 to 2020. During her tenure, she contributed to a company-wide initiative aimed at enhancing customer satisfaction scores, which resulted in a 15% increase over the past year.
Education and Expertise
Emma Mills studied at Metropolitan Community College, where she completed a program in General Studies from 2011 to 2013. Her educational background has equipped her with the skills necessary to handle complex claims processes effectively. She has developed a training program for new hires in the claims department, aimed at improving onboarding efficiency.
Background
Before joining Mutual of Omaha, Emma Mills worked at American National Bank as a Community Banker II from 2014 to 2018. This role involved engaging with customers and providing banking solutions. Earlier in her career, she worked at Target as a Guest Service Associate (GSA) from 2012 to 2014 in Omaha, Nebraska. These positions have contributed to her customer service skills and understanding of client needs.
Professional Experience
Emma Mills has a diverse professional background, having worked in various roles that emphasize customer service and claims management. Her experience spans across different industries, including banking and retail. This breadth of experience has allowed her to develop a comprehensive understanding of customer interactions and claims processing.