Geno Vaughn
About Geno Vaughn
Geno Vaughn is a Command Center Analyst at Mutual of Omaha, where he has worked since 2015. He has extensive experience in technical support and teaching, having held various positions in education and IT across several institutions.
Work at Mutual of Omaha
Geno Vaughn has been employed at Mutual of Omaha as a Command Center Analyst since 2015. In this role, he utilizes the BMC Remedy ticketing system to document incident resolution and escalation processes. He has contributed to the organization by creating how-to articles for an employee self-help website initiative, enhancing internal communication and support.
Education and Expertise
Geno Vaughn holds multiple degrees and certifications. He earned a Graduate Certificate in Systems Analysis and Design from the University of Nebraska at Omaha between 2015 and 2016. He also obtained an Associate of Applied Science in Networking Technology from Metropolitan Community College from 1999 to 2001. Additionally, he completed a Bachelor of Science in Business Administration with a Management Concentration at the University of Arkansas at Monticello from 1991 to 1997, and an MBA in Management Information Systems from the University of Nebraska at Omaha from 2008 to 2011.
Background
Geno Vaughn has extensive experience in technical support and education. He worked as a Technical Support Analyst at ALR Systems & Software, Inc. for CHI Health from 2013 to 2014. Prior to that, he served as an Ed. Tech III/IT Specialist at Omaha Public Schools for 11 years, from 2002 to 2013. He has also held positions as an Adjunct Faculty member at both Iowa Western Community College and Bellevue University, focusing on teaching in the College of Information Technology and College of Business, respectively.
Achievements
Geno Vaughn has developed strong customer service and people skills, which are vital for effective interaction with project stakeholders. His past military experience has also contributed to his time management and leadership abilities. These skills have been instrumental in his roles across various organizations, particularly in technical teaching and training in both corporate and academic environments.