Lisa Hunter
About Lisa Hunter
Lisa Hunter serves as Supervisor II of Customer Service at Mutual of Omaha, where she has worked since 2011. With a background in social work and extensive experience in customer service management, she coordinates with various departments to address escalated service issues.
Current Role at Mutual of Omaha
Lisa Hunter has held the position of Supervisor II Customer Service at Mutual of Omaha since 2011. In this role, she coordinates with various departments, including Product, Human Resources, Law, and external Sales/Distribution partners, to manage escalated service calls and issues. She leads daily huddles to pilot improved processes, ensuring team alignment and operational efficiency.
Previous Experience at Community Alliance
Prior to her current role, Lisa Hunter worked at Community Alliance for over a decade. She served as a Boys Town Assistant Family Teacher from 2000 to 2002, and later as a Residential, Intensive/Community Support, Assessment Specialist from 2002 to 2011. During her time at Community Alliance, she gained extensive experience in support and assessment services.
Engagement Champion Role
In the 2013-2014 period, Lisa Hunter served as the Engagement Champion. In this capacity, she focused on enhancing team engagement and performance, contributing to a positive work environment and improved team dynamics.
Education and Qualifications
Lisa Hunter studied at the University of Nebraska at Omaha, where she earned a Bachelor's degree in Social Work. This educational background has provided her with the foundational knowledge and skills necessary for her roles in customer service and support.