Matt Allen
About Matt Allen
Matt Allen is a Product Owner at Mutual of Omaha, where he leads the Enable Customer Self Service initiative to improve the web portal's user experience. He has a background in history and education, with previous roles in financial services and customer support.
Current Role at Mutual of Omaha
Matt Allen currently serves as a Product Owner at Mutual of Omaha, a position he has held since 2020. In this role, he leads the Enable Customer Self Service initiative, which aims to enhance the user experience on the company's web portal. His focus is on developing innovative self-service features that improve customer interaction and satisfaction.
Previous Experience at Mutual of Omaha
Matt Allen has extensive experience at Mutual of Omaha, having worked in various roles from 2010 to 2017. He started as a Customer Service Representative and progressed to Supervisor and then Life Operations Supervisor. His tenure included responsibilities that contributed to operational efficiency and customer service enhancements.
Education and Expertise
Matt Allen earned a Bachelor's degree in History from the University of Nebraska-Lincoln, where he studied from 2005 to 2010. He later obtained a Master's degree in Secondary Education and Teaching from Concordia University-Seward, completing his studies from 2012 to 2014. His educational background supports his roles in customer service and product management.
Early Career Experience
Before joining Mutual of Omaha, Matt Allen worked in various positions that contributed to his professional development. He served as a Financial Service Officer at SAC Federal Credit Union for three months in 2010. Additionally, he worked as a CLC Teacher Assistant at the YMCA of Lincoln, NE, from 2008 to 2010, and as a Counselor at Pine Cove for three months in 2008.