Matt Bunn
About Matt Bunn
Matt Bunn is an Implementation Manager at Mutual of Omaha, where he has worked since 2013. He has over a decade of experience in customer relationship management and implementation services, previously holding roles at West Corporation.
Work at Mutual of Omaha
Matt Bunn has been serving as an Implementation Manager at Mutual of Omaha since 2013. In this role, he focuses on delivering implementation services tailored to the needs of policyholders and brokers. His responsibilities include managing customer relationships and ensuring that deliverables meet client expectations. Bunn's experience in this position spans over a decade, during which he has honed his skills in customer satisfaction and effective communication.
Previous Experience at West Corporation
Before joining Mutual of Omaha, Matt Bunn worked at West Corporation for a total of five years. He began as an Account Specialist from 2008 to 2011, where he developed foundational skills in customer service. He then transitioned to the role of Client Account Coordinator from 2011 to 2013. In both positions, he contributed to enhancing client relationships and ensuring effective communication.
Education and Expertise
Matt Bunn studied at Midland University, where he earned a Bachelor of Science in Business Administration. His studies focused on Business Administration and Management, General, from 2001 to 2005. This educational background has equipped him with the knowledge and skills necessary for managing customer relationships and delivering implementation services effectively.
Customer Satisfaction Focus
Bunn emphasizes maximizing customer satisfaction through frequent communication and timely deliverables. His approach includes utilizing significant independent judgment to address client needs and concerns. This focus has been a key aspect of his career, particularly in his current role at Mutual of Omaha, where he has provided individualized and responsive services to clients.
Professional Experience Overview
With over a decade of experience in the field, Matt Bunn has developed expertise in providing implementation services. His career has been marked by a commitment to understanding and responding to the specific needs of policyholders and brokers. This extensive experience positions him as a knowledgeable professional in the implementation management domain.