Shanika Mc Phaull
About Shanika Mc Phaull
Shanika Mc Phaull is a Social Impact Program Manager at Mutual of Omaha, where she has worked since 2008. She has extensive experience in managing disability claims and holds multiple degrees, including a Master of Leadership and Coaching and an MBA.
Work at Mutual of Omaha
Shanika Mc Phaull has served as a Social Impact Program Manager at Mutual of Omaha since 2008. With 16 years of experience in this role, she manages both short-term and long-term disability claims. Her responsibilities include ensuring fair and impartial judgment throughout the claims process. She engages with a variety of stakeholders, including claimants, policyholders, attorneys, physicians, and brokers, to address and resolve claim-specific issues. Additionally, she identifies potential settlements and refers them to the Settlement Coordinator, contributing to the resolution of complex claims.
Education and Expertise
Shanika Mc Phaull holds a Master of Leadership and Coaching from Bellevue University, which she completed from 2016 to 2018. She also earned a Master of Business Administration (MBA) in Business Administration and Management from the same institution, studying from 2006 to 2013. Her educational background includes a Bachelor of General Studies in African American Studies from The University of Kansas, which she obtained between 1997 and 2002. This diverse educational foundation supports her expertise in managing disability claims and engaging with various stakeholders.
Background
Shanika Mc Phaull began her education at Omaha North High School, where she studied from 1993 to 1997. Following her high school education, she pursued higher education, culminating in her advanced degrees. Prior to her current role at Mutual of Omaha, she worked at Lincoln Financial Group as a Senior Short-Term Disability Benefit Specialist from 2004 to 2008 in the Greater Omaha Area. This experience provided her with a solid foundation in disability benefits management.
Achievements
Throughout her career, Shanika Mc Phaull has demonstrated a commitment to ensuring high levels of customer satisfaction in the claims process. She plays a key role in facilitating the transition of short-term disability claims to long-term disability claims by utilizing established review procedures. Her ability to effectively resolve claim-specific issues has contributed to her reputation as a knowledgeable and reliable professional in the field of disability claims management.