James A. De Lao
About James A. De Lao
James A. De Lao serves as the L2 Application Support Service Manager at Nabors Industries, where he has worked since 2013. He has a diverse background in business process improvement, technical writing, and IT service management, complemented by degrees in Information Technology and Journalism.
Work at Nabors Industries
James A. De Lao has been employed at Nabors Industries as the L2 Application Support Service Manager since 2013. In this role, he is responsible for managing and coordinating the deployment of changes into the production environment. His expertise includes managing a suite of applications related to Operations, Health, Safety, and Environment (HSE), Learning Management Systems (LMS), Portal, and Productivity. His tenure at Nabors Industries spans over 11 years, during which he has contributed significantly to the company's operational efficiency.
Previous Experience at Shell Oil Company
James A. De Lao worked at Shell Oil Company in two distinct roles. He served as an Applications Specialist from 1999 to 2010 for 11 years, where he gained extensive experience in application management. Later, in 2011, he worked as a Business Analyst (Contractor) for 8 months in the Houston, Texas area. His time at Shell Oil Company provided him with a strong foundation in business processes within the oil and gas industry.
Background in Technical and Business Analysis
James A. De Lao has a robust background in technical writing and business process improvement. He worked as a Technical Service Representative at Convergys for 2 months in 1998 and as an Infrastructure Business Analyst (Contractor) at Baker Hughes for 10 months in 2012. These roles have equipped him with skills in analyzing and improving business processes, particularly in the context of technology and operations.
Education and Expertise
James A. De Lao holds multiple degrees from Texas A&M University and the University of Houston. He achieved a Bachelor's degree in Journalism and a B.S. in Liberal Arts from Texas A&M University. Additionally, he earned a Bachelor's degree in Information Systems Technology from the University of Houston. His educational background supports his expertise in ITIL IT service management processes and Sarbanes-Oxley (SOX) compliance, along with advanced skills in Unix shell scripting and SSH encryption.