Ahmed Shazly
About Ahmed Shazly
Ahmed Shazly is a Customer Service Representative at the National Bank of Egypt, where he has worked since 2020. He has a background in accounting from Cairo University and previously worked in retail sales at Etisalat Misr.
Work at National Bank of Egypt (NBE)
Ahmed Shazly has been employed at the National Bank of Egypt (NBE) as a Customer Service Representative since 2020. His role involves assisting banking customers with various issues, including fraud, theft, and identity theft. He has achieved a 100% customer satisfaction rate in this position. Additionally, he conducted task training for new employees in December 2021, focusing on key performance indicators (KPI), customer handling, and enhancing customer satisfaction.
Previous Experience at Etisalat Misr
Prior to his current role, Ahmed Shazly worked at Etisalat Misr as a Retail Sales Representative from 2019 to 2020. In this position, he successfully negotiated with clients to switch their services to Etisalat by presenting attractive offers, which contributed to the branch's targets. His experience in sales provided him with valuable skills in customer engagement and service delivery.
Education and Expertise
Ahmed Shazly studied at Cairo University, where he earned a Bachelor of Commerce degree in Accounting from 2015 to 2019. His educational background has equipped him with a solid foundation in financial principles and customer service practices. He also completed his secondary education at Yousef Al-Sebai secondary school, where he focused on Literary studies from 2013 to 2015.
Customer Service Skills
In his role as a Customer Service Representative at NBE, Ahmed Shazly utilized a company troubleshooting resolution tree to evaluate technical problems and provide appropriate solutions for customers. His ability to assist customers with issues related to lost or stolen cards demonstrates his commitment to ensuring customer security and satisfaction.