Marwan Ezzat Salem
About Marwan Ezzat Salem
Marwan Ezzat Salem is a Customer Service Representative at the National Bank of Egypt, with a background in commerce and banking operations. He holds a Postgraduate Diploma in Global Management and has developed strong skills in media, communication, and public relations throughout his career.
Work at National Bank of Egypt (NBE)
Marwan Ezzat Salem has been employed at the National Bank of Egypt (NBE) as a Customer Service Representative since 2018. In this role, he is responsible for addressing customer inquiries, providing support, and ensuring a high standard of service. His experience at NBE spans over six years, during which he has developed a strong understanding of banking operations and customer relations.
Education and Expertise
Marwan Ezzat Salem holds a degree in Commerce with a major in Accounting from Alexandria University, where he studied from 2012 to 2016 and achieved a Good grade. He furthered his education at the Egyptian Banking Institute, completing a training program focused on banking operations and soft skills in 2016. Additionally, he earned a Postgraduate Diploma in Global Management from Paris ESLSCA Business School from 2020 to 2021.
Background
Marwan Ezzat Salem completed his high school education at Victoria College Alexandria, where he studied Biology from 1999 to 2012. His early education laid the foundation for his later studies in commerce and banking. Prior to his current role, he gained experience in customer service through internships at TE Data and Piraeus Bank Egypt.
Professional Training and Skills
Marwan has a professional training background that emphasizes banking operations and soft skills, acquired through his studies at the Egyptian Banking Institute. He demonstrates strong media and communication skills, which enhance his ability to engage with customers effectively. His expertise includes managing high-volume workloads efficiently, contributing to his success in customer service roles.
Previous Work Experience
Before joining the National Bank of Egypt, Marwan Ezzat Salem worked as a Customer Service Trainee at Piraeus Bank Egypt for one month in 2014. He also completed a summer internship in customer service back office at TE Data in 2013. These experiences provided him with foundational knowledge in customer service within the banking and telecommunications sectors.