Mohamed Abdel Fattah
About Mohamed Abdel Fattah
Mohamed Abdel Fattah is a User Provisioning Analyst and Technical Support Specialist currently employed at the National Bank of Egypt and the Egyptian Arab Land Bank. He has over seven years of experience in IT support and user management, with a Bachelor's degree in Accounting from Cairo University.
Work at National Bank of Egypt (NBE)
Currently, Mohamed Abdel Fattah serves as a User Provisioning Analyst and Technical Support Specialist at the National Bank of Egypt (NBE). He has held this position since 2017, contributing to the bank's operations for over seven years. His responsibilities include administering Active Directory for user control and privileges management, ensuring that users have appropriate access to systems and resources. Additionally, he previously worked as a Call Center Representative at NBE for 11 months in 2017, where he gained experience in customer service and support.
Work at Egyptian Arab Land Bank (EAL Bank)
Mohamed Abdel Fattah has been employed at the Egyptian Arab Land Bank (EAL Bank) since 2020 as an IT Specialist. In this role, he manages critical processes such as end-of-day (EOD), end-of-month (EOM), and end-of-year (EOY) operations. He also provides first-line IT support for technical issues, demonstrating his commitment to maintaining efficient banking operations. His experience in IT support and process management enhances the bank's service delivery.
Education and Expertise
Mohamed Abdel Fattah earned a Bachelor's degree in Accounting from Cairo University, completing his studies from 2012 to 2016. His academic background provides a solid foundation for his roles in IT and technical support within the banking sector. His expertise in user provisioning and technical support is complemented by his educational qualifications, enabling him to effectively manage IT-related tasks.
Previous Experience at ALEXBANK
Before his current roles, Mohamed Abdel Fattah completed a one-month traineeship at ALEXBANK in 2015. This experience provided him with insights into the banking industry and customer service operations. His time at ALEXBANK contributed to his professional development and prepared him for future roles in the financial sector.