Mohamed Yousef
About Mohamed Yousef
Mohamed Yousef is a Senior Customer Service Manager at the National Bank of Egypt, where he has worked since 2008. He holds an MBA from The Arab Academy for Banking and Financial Sciences and a Bachelor's degree in Accounting from Assiut University.
Work at National Bank of Egypt (NBE)
Mohamed Yousef has been employed at the National Bank of Egypt since 2008. He initially served as a Customer Service Representative for 16 years, where he developed skills in customer relations and service delivery. In 2015, he advanced to the position of Senior Customer Service Manager, a role he has held for 9 years. In this capacity, he oversees customer service operations, ensuring high standards of service and satisfaction among clients.
Previous Experience at Barclays Investment Bank
Before joining the National Bank of Egypt, Mohamed Yousef worked at Barclays Investment Bank as a Lead Generator for a period of 9 months in 2008. His role involved generating leads and supporting the bank's sales efforts, contributing to the overall business development initiatives during his tenure.
Education and Expertise
Mohamed Yousef holds a Master of Business Administration (M.B.A.) from The Arab Academy for Banking and Financial Sciences, where he studied from 2011 to 2014. Prior to that, he earned a Bachelor's degree in Accounting from the Faculty of Commerce at Assiut University, completing his studies from 2002 to 2005. His educational background provides a strong foundation in banking and financial principles.
Background
Mohamed Yousef has a professional background that spans over a decade in the banking sector. His career began with a focus on customer service and has evolved to include managerial responsibilities. His experience in both customer-facing roles and lead generation has equipped him with a comprehensive understanding of banking operations and client management.