Moustafa Abou Elnaga, Cma
About Moustafa Abou Elnaga, Cma
Moustafa Abou Elnaga is a Visa and Online Banking Specialist at Faisal Islamic Bank of Egypt, where he has worked since 2013. He has extensive experience in banking operations, customer service, and management accounting, holding a CMA certification.
Work at Faisal Islamic Bank of Egypt
Moustafa Abou Elnaga has been employed at Faisal Islamic Bank of Egypt since 2011. He currently holds two positions: Visa and Online Banking Specialist since 2013 and Remittances and Operations Specialist since 2011. In his role as Visa and Online Banking Specialist, he is responsible for auditing and activating online banking applications, ensuring secure and efficient services for clients. His previous role as a Teller from 2007 to 2011 involved direct customer interactions and cash handling.
Education and Expertise
Moustafa Abou Elnaga studied at Zagazig University, where he earned a degree in Commerce from the English Department, achieving a Very Good with Honors (89%) from 2002 to 2006. He also completed his secondary education at Tabari El-hegaz, where he ranked 2nd in the Accounting Department, English Section. He is a Certified Management Accountant (CMA), which demonstrates his expertise in management accounting and financial management.
Background in Banking Operations
Moustafa Abou Elnaga has accumulated 8 years of experience in banking operations. His responsibilities include managing customer complaints related to discrepancies in deducted amounts, showcasing his problem-solving skills in customer service. He also handles daily reconciliation of ATM machines and manages cash replenishment, contributing to the overall efficiency of banking operations.
Professional Skills and Responsibilities
In his current roles at Faisal Islamic Bank of Egypt, Moustafa Abou Elnaga is involved in various critical functions. He ensures the security and efficiency of online banking services, audits banking applications, and addresses customer complaints effectively. His experience as a Teller has equipped him with strong customer service skills, which are essential in his current positions.