Salma Fayez
About Salma Fayez
Salma Fayez is a Customer Service Specialist with experience in technical support and consumer sales, currently working at the National Bank of Egypt. She holds a bachelor's degree in accounting from Ain Shams University and has enhanced her language skills through studies at the American University in Cairo.
Work at National Bank of Egypt (NBE)
Currently, Salma Fayez serves as a Customer Service Specialist at the National Bank of Egypt (NBE). She has been in this role since 2021, contributing to customer service operations in القاهرة, مصر. Her responsibilities include addressing customer inquiries and providing support to enhance customer satisfaction.
Experience at Orange
Salma Fayez gained valuable experience working at Orange in 2019, where she held a position in customer service for six months. During her tenure, she transitioned from a technical support role to a consumer sales representative. This role focused on customer loyalty and retention, allowing her to develop skills in both technical support and sales.
Education and Expertise
Salma Fayez completed her Bachelor's degree in Accounting at Ain Shams University from 2014 to 2018. She also participated in a financial markets course at the financial and financial experts club at the same university. Additionally, she studied English at the American University in Cairo and the American Embassy, enhancing her language proficiency.
Training Programs Participation
Salma has participated in various training programs at notable financial institutions, including ALEX Bank, Misr Iran Development Bank, and BLOM Bank Egypt. These programs have contributed to her professional development and understanding of the banking sector.
Skills in Accounting and Excel
Salma Fayez possesses skills in Accounting Excel, which complement her academic background in accounting. This proficiency aids her in performing tasks related to financial analysis and customer service within her current role.