Marlon Cano
About Marlon Cano
Marlon Cano is a Senior Productivity Assistant at Prialto, where he has worked since 2022, and previously served as a Helpdesk Agent and Customer Service Agent. He has a background in graphic design and customer service, with experience in various roles across different companies in Guatemala and the United States.
Work at Prialto
Marlon Cano has been employed at Prialto since 2020, initially serving as a Customer Service Agent for three months. He transitioned to the role of Helpdesk Agent, where he has worked for four years. In 2022, he advanced to the position of Senior Productivity Assistant, a role he has held for two years. His tenure at Prialto reflects his commitment to enhancing productivity and customer support within the organization.
Education and Expertise
Marlon Cano studied at E4CC, focusing on English for Call Centers, and completed his studies in Enseñanza de inglés como lengua extranjera, achieving proficiency in English in 2018. His education also includes a Bachillerato in Diseño gráfico from INED Primero de Julio, which he pursued from 2015 to 2016. This educational background supports his roles in customer service and productivity assistance.
Background
Marlon Cano has a diverse work history that includes various roles in customer service and graphic design. Before joining Prialto, he worked as a Sales Representative at Cuéntame Nearshore BPO for two months in 2020 and as a Cajero at Grupo Financiero Banrural for two months in 2018. Additionally, he served as a Bilingual Customer Service Representative at TaskEasy in the United States for two months in 2020 and worked as a graphic designer at Foto Creativa Digital Fotografia de Estudio from 2017 to 2018.
Professional Experience
Marlon Cano's professional experience encompasses roles in both customer service and graphic design. His work at Prialto as a Helpdesk Agent and Senior Productivity Assistant demonstrates his ability to adapt and grow within the company. His previous positions, including work at Cuéntame Nearshore BPO and Grupo Financiero Banrural, highlight his versatility in handling customer interactions and financial transactions.