Daniel Oh
About Daniel Oh
Daniel Oh is an ERP Business Support professional at Rocket Lab in Auckland, New Zealand, with over five years of experience in developing reports and providing application support. He has a strong background in ERP systems, SQL, and user training, along with previous roles in desktop and application support.
Work at Rocket Lab
Daniel Oh has been serving as ERP Business Support at Rocket Lab since 2019. In this role, he develops and maintains Crystal and Nuvu reports, ensuring efficient data handling and reporting processes. He provides 2nd and 3rd tier business as usual (BAU) support, focusing on root cause analysis, testing, monitoring, and maintaining applications. His responsibilities also include collaborating with project, development, and testing teams during various project phases. Daniel's work contributes to the overall operational efficiency of Rocket Lab's ERP systems.
Education and Expertise
Daniel Oh studied at AUT University, where he earned a Bachelor of Applied Science (BASc) with a major in Software Development from 2000 to 2002. He also achieved a National Diploma in Business Computing (CBC) from 1999 to 2000. His educational background provides a strong foundation for his expertise in ERP systems, SQL queries, and application support. Daniel is proficient in writing and maintaining SQL queries and stored procedures within a SQL Server 2016 environment.
Background in ERP Systems Support
Before joining Rocket Lab, Daniel Oh accumulated significant experience in ERP systems support. He worked at Compac Sorting Equipment from 2014 to 2019, focusing on ERP systems support for five years. Prior to that, he served as an Application Support Analyst at Tegel Foods Ltd from 2011 to 2014. His career began at Tegel Foods Ltd as a Desktop Support Analyst from 2010 to 2011. This diverse background has equipped him with a comprehensive understanding of ERP systems and user support.
Technical Skills and Responsibilities
Daniel Oh possesses a range of technical skills relevant to his role in ERP Business Support. He is experienced in data migration to other ERP systems and maintains Warehouse Mobility systems, including scanners. His responsibilities include providing telephonic and face-to-face support to users at all levels nationwide. Daniel also liaises with and escalates issues to relevant third-party vendors, ensuring that technical challenges are addressed promptly and effectively.
Communication and User Training Skills
Daniel Oh is recognized for his excellent communication and documentation skills. He is capable of providing user training, which enhances the overall user experience with ERP systems. His ability to communicate effectively with users at all levels ensures that support is accessible and comprehensible. This skill set is vital for maintaining user satisfaction and operational efficiency within the organizations he has worked for.