Adrian Lopez
About Adrian Lopez
Adrian Lopez is an Operations Associate with a background in Health Care Administration and extensive experience in customer support and operations management. He has worked for various organizations, including Swedish Medical Center and Savvy Cooperative, and has a strong focus on mentoring and improving team performance.
Current Role at Savvy Cooperative
Adrian Lopez serves as an Operations Associate at Savvy Cooperative, a position he has held since 2022. In this role, he is responsible for assisting the Customer Service Manager with scheduling, time and attendance, and the daily operations of the customer care center. He also mentors a team of remote agents, providing daily constructive feedback to enhance their performance and ensure adherence to key performance indicators.
Previous Experience in Customer Support
Prior to joining Savvy Cooperative, Adrian held various roles in customer support. He worked as a Customer Support Lead at WEconnect Health Management from 2019 to 2021, where he contributed to team performance and customer satisfaction. He also served as a Customer Operations Manager at Oxford VR for nine months in 2021 and as a Technical Support & Subject Matter Expert at Doctor On Demand from 2014 to 2018, where he provided technical assistance and support to users.
Educational Background
Adrian Lopez has a solid educational foundation in health care administration and management. He studied at Seattle Central College, where he earned an Associate of Arts degree from 2018 to 2019. He then pursued a Bachelor of Science degree in Health/Health Care Administration/Management from 2019 to 2021. Additionally, he studied Behavioral Sciences and Computer Science at Mt. San Antonio College from 2010 to 2013.
Technical Skills and Expertise
Adrian possesses extensive technical skills gained through various roles in customer support and operations. He has maintained expert administrative knowledge of customer issue tracking systems, managing ticket behavior and the system's knowledge base. His experience includes collaborating with multiple departments, such as Account Management, Product, and Engineering, to implement process improvements and best-practice techniques.
Early Career and Development
Adrian's early career included roles that laid the groundwork for his expertise in customer service. He worked as a Moderator at Metaverse Mod Squad from 2010 to 2018 and as a Customer Support Representative at Time Warner Cable for one year. These positions helped him develop strong communication and problem-solving skills, which he has applied throughout his career.